01 / RESPONSIBLE GAMBLING
KEEP PLAY IN PERSPECTIVE.
Gambling is a form of entertainment that always involves the possibility of losing money. Customers should only wager amounts they can comfortably afford to lose. robwaterhouce supports responsible gambling and provides tools and support information.
02 / START HERE
STAYING IN CONTROL
PRACTICAL WAGERING GUIDANCE
- Set a budget before you start wagering
- Only wager money you can afford to lose
- Do not chase losses
- Keep track of the time and money you spend
- Take regular breaks
- Do not use gambling to solve financial problems
03 / TOOLS
RESPONSIBLE GAMBLING TOOLS
robwaterhouce provides tools to help customers manage how much time and money they spend wagering.
04 / IMPORTANT
SELF-EXCLUSION
& BETSTOP
BETSTOP / NATIONAL SELF-EXCLUSION REGISTER
BetStop is Australia's National Self-Exclusion Register. By registering with BetStop, you can exclude yourself from all Australian licensed wagering providers for a period of your choosing - from a minimum of three months up to a lifetime exclusion. Visit betstop.gov.au.
CLOSING YOUR ACCOUNT
You may also request to close your robwaterhouce account at any time by contacting our support team. Account closure is separate from self-exclusion through BetStop.
05 / WARNING SIGNS
RECOGNISING
GAMBLING HARM
WARNING SIGNS
- 01Spending more money than you intended
- 02Chasing losses to try to win back money
- 03Borrowing money to gamble
- 04Hiding gambling behaviour from others
- 05Feeling restless or irritable when not gambling
- 06Gambling affecting work, relationships or responsibilities
06 / ACCOUNT HISTORY
KEEPING TRACK
OF YOUR GAMBLING
Customers are encouraged to review their wagering activity regularly. Account history provides key information to help you manage your session details and budgets effectively.
- HISTORY
- Review complete lists of placed wagers, transaction details, and historical outcomes.
- ACTIVITY
- Track continuous sessions, access duration details, and review specific timing patterns.
- SPEND
- Examine net summaries, deposit history, total losses, and current spend trends.
- TIME
- Review time intervals spent logged in to understand your weekly engagement profile.
07 / OUR RESPONSIBILITIES
WHAT WE ARE RESPONSIBLE FOR
CUSTOMER INTERACTION
robwaterhouce is committed to supporting customers and providing appropriate responsible gambling assistance and information to those who need it.
RESPONSIBLE ADVERTISING
All advertising and promotional material is presented responsibly and does not target vulnerable individuals or misrepresent the likelihood of winning.
STAFF TRAINING
Relevant staff receive responsible gambling training and are equipped to identify and support customers who may be experiencing gambling-related harm.
08 / REGULATION
REGULATION
& COMPLIANCE
robwaterhouce is operated by Tarpin Finance Pty Limited under the laws of New South Wales, Australia.
