CREATING YOUR ROBWATERHOUCE ACCOUNT
Create an account and complete required identity and age verification before using wagering services. Services are available only to eligible customers aged 18+.
HELP CENTRE / START HERE
HOW CANWE HELP?
Find answers to common questions about your robwaterhouce account, betting, deposits, withdrawals, and more.
DIRECTORY
FIND THE RIGHTTOPIC
Browse all help categories to find direct answers quickly.
01
GETTING STARTED
GETTING STARTED
EVERYTHING YOU NEED TO KNOW TO ACTIVATE AND SET UP YOUR PROFILE.
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01
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02
LOGGING IN TO ROBWATERHOUCE
Use Log In from the main navigation to securely access your account using the supported sign-in method.
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03
ACCOUNT VERIFICATION - ID & IDENTITY
Complete the required identity and age verification before using wagering services. Have an accepted identification document ready when requested.
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04
MANAGING YOUR ACCOUNT SETTINGS
Access your account area to manage relevant account details, security settings and responsible-gambling controls available to you.
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ACCOUNT
ACCOUNT
KEEPING YOUR DETAILS, SECURITY AND ACCESS UNDER CONTROL.
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01
UPDATING YOUR PERSONAL DETAILS
Name, residential address and contact details can be updated from your account area. Changes to identity details may require re-verification before wagering continues.
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02
RESETTING YOUR PASSWORD
Use the password reset link on the Log In screen. If an account exists for the email you enter, reset instructions are sent to that address - check your spam folder if nothing arrives.
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03
ACCOUNT SECURITY
Use a unique password, keep your email account secure and log out on shared devices. Contact support immediately if you notice activity you do not recognise.
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04
CLOSING YOUR ACCOUNT
You can ask the support team to close your account at any time. Closure is separate from self-exclusion through BetStop, which applies across all licensed Australian providers.
03
DEPOSITS & WITHDRAWALS
DEPOSITS & WITHDRAWALS
HOW MONEY MOVES IN AND OUT OF YOUR ACCOUNT.
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01
ACCEPTED PAYMENT METHODS
Deposits are accepted by Visa and Mastercard debit card, Apple Pay, Google Pay and PayID. Credit cards and credit-linked payment services are not accepted, in line with Australian wagering rules.
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02
SETTING A DEPOSIT LIMIT
Set a daily, weekly or monthly deposit limit before you begin. Lowering a limit applies immediately; raising one is subject to a cooling-off period.
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03
WITHDRAWING FUNDS
Withdrawals are returned to a verified account in your name. Processing times depend on your bank and on identity verification being complete.
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04
DEPOSIT OR WITHDRAWAL NOT SHOWING
Allow for bank processing time first. If a transaction is still missing, contact support with the date, amount and the payment method used (for cards, the last four digits).
04
SPORTS BETTING
SPORTS BETTING
PRE-MATCH MARKETS, ODDS AND YOUR BET SLIP.
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01
FINDING A MARKET
Browse the Sports page and use the sport filters to narrow the board. Each fixture shows the competition, start time and the available pre-match odds.
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02
ADDING A SELECTION
Select an odd to add it to your Bet Slip. Selections are staged only - nothing is placed until you confirm the stake and press Place Bet.
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HOW ODDS ARE DISPLAYED
Odds are shown in decimal format. Potential return equals your stake multiplied by the odds; the Bet Slip updates this figure as you type.
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04
PRE-MATCH ONLY
robwaterhouce offers pre-match markets. Markets close at the scheduled start time and selections on closed markets are removed from your Bet Slip.
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RACING
RACING
MEETINGS, RUNNERS, WIN AND PLACE MARKETS.
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01
CHOOSING A MEETING
The Racing page lists the next meetings to jump across thoroughbred, harness and greyhound racing. Select a meeting to load its runners and pre-race odds.
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02
WIN AND PLACE
Win pays if your runner finishes first. Place pays if it finishes within the placings for that race. Both odds are shown next to each runner.
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SAME RACE MULTI
Same Race Multi lets you combine two or more runners from one race in a single bet. The combined odds multiply and are shown in your Bet Slip.
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04
SCRATCHINGS AND ABANDONED RACES
If a runner is scratched, that selection is removed from your slip. Stakes on abandoned races are returned to your account.
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SHOWDOWN
SHOWDOWN
A SEPARATE PRODUCT WITH ITS OWN ACCOUNT AND CONTROLS.
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01
WHAT IS SHOWDOWN
Showdown is a separate wagering product with its own Showdown Account, balance and responsible gambling controls, independent from your sports and racing account.
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02
CREATING A SHOWDOWN ACCOUNT
A separate account is required. Deposit limits, breaks and self-exclusions set on one product do not carry across to the other.
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MOVING FUNDS BETWEEN PRODUCTS
Balances are kept separately. Funds cannot be transferred between your main account and your Showdown Account.
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RESPONSIBLE GAMBLING
RESPONSIBLE GAMBLING
TOOLS AND SUPPORT TO KEEP WAGERING IN PERSPECTIVE.
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01
DEPOSIT, LOSS AND SPEND LIMITS
Set limits from your account area at any time. Reductions apply immediately; increases take effect only after a cooling-off period.
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02
TAKING A BREAK
Suspend your account for a period of your choice. During a break you cannot deposit or place bets, and the account reopens automatically when the period ends.
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03
SELF-EXCLUSION VIA BETSTOP
BetStop is the National Self-Exclusion Register. Registering excludes you from all licensed Australian online wagering services, including robwaterhouce, for the period you choose.
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FREE AND CONFIDENTIAL SUPPORT
Gambling Help Online is available 24/7 on 1800 858 858 or at gamblinghelponline.org.au. Support is free and confidential.
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TECHNICAL HELP
TECHNICAL HELP
WHEN SOMETHING ON THE SITE IS NOT WORKING AS EXPECTED.
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01
THE PAGE IS NOT LOADING
Refresh the page and check your connection. If the problem continues, clear your browser cache or try another browser before contacting support.
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02
I CANNOT LOG IN
Check your email address and password, then use the reset link if needed. Repeated failed attempts may temporarily lock the account for security.
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03
MY BET SLIP IS EMPTY
Selections are kept in your browser. Clearing site data, using private browsing or switching devices will empty the slip - re-add your selections from the board.
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04
REPORTING A PROBLEM
Use the Contact form with a short description, the page you were on and the time it happened. Screenshots help the team resolve it faster.
